Ongoing Support
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Keep It Working. Keep It Secure. Keep Improving It.
Launching a website or digital platform should not be the end of the project. Technology changes, businesses evolve and customers expect everything to continue working quickly and reliably.
DigitalBooth provides ongoing support for websites, web applications and digital systems — covering maintenance, updates, fixes, performance, security and continued development.
Core website availability and functionality.
Updates and common security risks reviewed.
Recovery copies available when required.
Speed and front-end performance kept under review.
Important customer journeys and forms checked.
Improvements and new requirements can continue.
Your Website Shouldn't Be Left To Look After Itself.
Websites and applications are constantly affected by browser changes, software updates, integrations, hosting, new content, customer requirements and changes inside the business itself.
Ongoing support means dealing with the day-to-day requirements while continuing to improve the digital solution as the business changes.
Everything Needed To Keep Your Digital Platform Moving.
Support can cover day-to-day maintenance or continue into development, integrations and larger improvements.
Website Updates
Keep the website and underlying software current and working correctly.
Backups & Recovery
Keep appropriate recovery copies available if something goes wrong.
Security
Reduce avoidable risks and keep important systems properly maintained.
Performance
Keep the website responsive and investigate performance problems.
Bug Fixes
Investigate problems when something stops behaving the way it should.
Content Changes
Help keep website information accurate and relevant as the business changes.
Ongoing Development
Continue building new functionality instead of allowing the platform to stand still.
Integrations
Keep third-party services and internal systems working together.
From WordPress To Custom Business Platforms.
WordPress Websites
Ongoing support for WordPress websites including Elementor, plugins, content, integrations, updates and development.
Hard-Coded Websites
Continued maintenance and development for bespoke websites where changes require direct development rather than a page builder.
Web Apps & Platforms
Support for custom applications, PWAs, customer portals, staff systems, marketplaces and other business software.
Support Shouldn't Just Mean Fixing Things When They Break.
Keep Improving The Platform
As customers, staff and business requirements change, the website or application should evolve with them.
Ongoing support can include small regular improvements, larger development work and ideas identified through analytics, customer feedback or operational changes.
Not Every Request Has The Same Priority.
Support works better when requests are clear and important problems can be separated from routine development work.
Critical Issue
A website or important business function is unavailable or a significant customer journey has stopped working.
Important Fix
Something is working incorrectly but the main website or platform can still be used.
Improvement
New content, design changes, features, integrations or other planned development work.
Clear Requests. Clear Priorities. Clear Progress.
Request
Tell DigitalBooth what needs fixing, changing or improving.
Review
Understand the issue, requirement and priority.
Plan
Agree the approach and identify anything affected by the change.
Implement
Complete, test and deploy the required work.
Improve
Continue reviewing and improving the platform over time.
Keep Your Digital Investment Useful For Longer.
Less Downtime
Problems can be investigated instead of being left until somebody eventually finds time.
Better Security
Keep important software and website components properly maintained.
Better Performance
Deal with speed and usability issues as the platform develops.
Continued Development
Keep improving the website or application instead of rebuilding it unnecessarily.
Faster Changes
Work with somebody who already understands the platform and its structure.
Better Customer Journey
Continue improving forms, pages and interactions based on real use.
Business Changes
Update technology as products, services and internal processes evolve.
One Digital Partner
Development, SEO, CRO, CRM and automation can be considered together.
Useful When Your Website Or Platform Matters To The Business.
Don't Wait Until Something Breaks Before Looking At Your Website Again.
Whether you need WordPress maintenance, support for a custom website, continued app development or somebody to look after the wider digital platform, DigitalBooth can provide ongoing technical support and development.